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Shipping & Returns

Shipping and Returns

Australian Orders

Please allow 1-5 business days for your order to be processed, this does not include shipping times.

$10 Flat Rate – 3-12 business days after dispatch not including processing time.

$14 Express – 1-5 business days after dispatch not including processing time.

All parcels are sent with Australia Post.

 

PLEASE NOTE- Australia Post is experiencing significant delays Australia wide, especially in VICTORIA.

 

Please know that once parcels have been shipped it is out of our control any delays that may take place, including public holidays & high volumes of freight. You will need to contact Australia Post directly if you are having delays with your parcel or your parcel is missing.

If for any reason your parcel is ‘’Returned to Sender’’ we will contact you to organize your parcel to be shipped again, at your own cost. Reasons for this occurring include, incomplete or incorrect address or failure to pick up from Post Office.

Australia Post- 13 76 78 OR austpost.com.au

 

International Orders

Shipping World Wide Price $40 AUD. This is significantly lower than costs for the sender as we want you to have access to our beautiful crystals regardless of the distance.

New Zealand shipping $25.

 

Refund & Exchange Policy

All crystals are sold as is, they are photographed in natural sunlight only, all photos that crystals are displayed on the website do not have a filter. 

If there is damage or defect to an item it will be stated in the description and no refunds will be given, please read descriptions before purchasing.

As per the Fair-Trading Act NSW we do not issue refunds for change of mind, an incident that led to you breaking or damaging the product/crystal or an issue that was out of our control.

If for any reason you are dissatisfied with your order, we will do our best to fix the matter. In the case that an item needs to be returned to us, it must be done within 5 business days.

Please kindly contact us at info@alternativeblessings.com.au within 48 hours of the matter and we will be more than happy to help.